Your appointment are very important to me, it is reserved especially for you. As each client is different, the length of each service request can vary considerably, making each appointment duration tailored to each and every client. This can mean that some appointment are brief as 30 minutes and others can be up to 6 hours.
I understand that sometimes schedule adjustments are necessary; therefore I respectfully request at lest 24 hours notice for cancellation. Providing more that 24 hours notice frees clients of any financial obligation for the missed appointment. I understand that life happens and reserve the right to forfeit fees as I see fit.
Please understand that when a clients forgets or cancels appointments without providing sufficient notice, I miss the opportunity to fill that appointment time, and clients on my waiting list miss the opportunity to receive services
As the services are reserved for you personally, a cancellation fee can and will be applied.
Less then 24 hours notice of a cancellation will result in a charge equal to 50% of the service amount.
NO SHOWS will be charged 100% of the reserved service amount.
All fees accrued due to late notice and/or no showing will need to be paid prior to booking the next appointment. Payments can be made in person during salon hours or via telephone with a valid debit/credit card.
Per Robinette's discretion, a non-refundable deposit may be required in order to reserve an appointment calling for significant specialty services, a long duration time, or both. This deposit will be required to hold the appointment and can be up to 50% of the estimated services price of the appointment.
Robinette's policies are presented in the spirt of providing excellent quality hair services for our established and future clientele. Thank you for viewing and supporting our policies!